Frequently Asked Questions
How is this different from my current mop?
Traditional mops push dirty water around and need lots of scrubbing. Magic Mop’s microfiber lifts dirt and hair in one pass, and the bucket’s wringer keeps the pad at the right dampness—less effort, cleaner floors.
Are the microfibre pads reusable? How do I wash them?
Yes! Just rinse and air-dry after each use. For a deeper clean, machine wash with mild detergent (avoid fabric softeners).
Will it work on my floors?
Yes - The Magic Mop is perfect for most sealed surfaces - tiles, laminate, vinyl, and sealed timber floors. Always test on a small hidden area first.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.