Frequently Asked Questions
How will this help with my back pain, sciatica, or tailbone discomfort?
This cushion is designed to take pressure off your lower back and tailbone by evenly distributing your body weight. Its contoured shape helps reduce strain on the spine and relieve tension around the coccyx. This makes it ideal for anyone dealing with back pain, sciatica, or tailbone soreness from sitting too long. The result is better comfort, improved support, and less pain throughout your day.
Will this orthopedic seat cushion improve my posture?
Yes, Our cushion is expertly designed to naturally align to your spine and support your lower back, hips, and tailbone. The ergonomic contour encourages a healthy sitting posture by reducing slouching and evenly distributing your weight. The result? Less back pain, better posture, and all-day comfort. Whether you’re working long hours at a desk, driving, or relaxing at home!
What seats will this cushion fit?
This cushion is designed to be a universal fit, working with most standard chairs, car seats, office chairs and even home seating. The memory foam adapts to your body and the seat beneath. If your seat is extra-wide (e.g., executive armchair) or unusually thick/soft, you may want to check the dimensions of the cushion and compare to ensure a good fit.
Tip: For car use, place it flush against the backrest and push all the way back so you get full contact and support rather than tilting forward.
Where are you located?
Our head office is located in Melbourne, Victoria, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I get in touch with customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at vibestothriveco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.